Range by Kara Duval Pilates is accessible on the web now. To access Range by Kara Duval Pilates on your mobile device, simply type in range.karaduvalpilates.com. You will be able to log in directly to your account and get moving!

Signing up for the 7-day free trial allows you to experience Range™ by Kara Duval Pilates without being charged for 7 days. Once the free trial expires, you’ll automatically become a Member, and will be billed monthly or every six months at the price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from all mobile devices, and you’ll also have our gratitude for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration.

Free trials only last for a certain period of time before transitioning into Member accounts. You can cancel at anytime before your free trial expires to avoid being billed – but once your free trial period does expire, you will be billed monthly or every six months according to the pricing you agreed to when you activated your free trial.

Subscribing to Range™ by Kara Duval Pilates gives you unlimited 24/7 streaming access to all videos we have included in the Subscription package, including livestreams, for a recurring monthly price of $35 or semi-annual price of $175. The number of videos included in the Subscription package will vary, as is always growing with new classes. We may add or remove videos from time to time as we continue to improve our content.

Cancelling your subscription is easy! Simply login and click Dashboard, then select Purchases. Scroll down and you'll see a Change Plan button. Click Change Plan, then click Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle.

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a semi-annual subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your six months ends. No further charges will be made once you cancel your subscription.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Changing your credit card information is easy. Sign in to Range™, select Dashboard and then Purchases, Change Payment Method. 

You can easily update your password by signing in, selecting Dashboard (top right corner) and then Profile. If you scroll down, you will find a Manage Password field. 

Forgot your password? Simply click on Set New Password when attempting to sign in!

Make sure that the email you’re using to reset is the same as the one used on your account. Check your spam folder and if you still can't find the reset information, contact us at rangebykaraduval@gmail.com and we’ll assist you in getting back in.

To add a video to your Favorites for easy access, click on the heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. This should take care of most playback issues.

Some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be fixed by checking you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please use Google Chrome to stream videos from your Android device.

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.

Range is incredibly down to earth and accessible. There are countless classes that utilize just your bodyweight or items found around your home, like a dish towel! For a list of Kara's prop recommendations, please visit https://rangebykaraduval.com/pages/prop-recommendations

New classes will be uploaded on a weekly basis! As this is a community-based platform, we take the feedback from Range™ members seriously. We will base the weekly uploads based on demands/desires of members.

Don't worry if you can't make it! You can always access all the livestream replays in the Livestream Replays category on the catalog page and do the workout on your schedule. Livestreams are only one way (Kara can't see you, like in a Zoom class) but they ARE interactive; you can type into the chat and make special requests/ask questions!

Range™ is known for being one of the most inclusive and accessible movement platforms in the world. Providing a nurturing environment that is inclusive of everyone, regardless of budget, is a pillar of Range! If the monthly cost is not sustainable for your budget, please me Kara at rangebykaraduval@gmail.com

All emails are answered swiftly, warmly, and with a complete lack of judgment.